Get to the forefront of recent development in the service innovation and design field.
How can service innovation be stimulated, implemented, and sustained? In this Service Innovation and Design (SID) programme, you will acquire multidisciplinary knowledge of service innovation and design through advanced studies of different service theories and their implications for service innovation and design practice. The SID programme combines service business and service design competencies and brings you to the forefrontof recent developments in the field.
Programme content
Service business requires distinctive approaches to strategy, innovation, and design. The compulsory core competence studies focus on service logic-driven innovation and design competencies. The elective complementary competence studies enable you to pursue your specific interests in extending business and leadership competencies, advancing service design competencies, or developing other competencies that are relevant to your learning goals. The aim of the master’s thesis is to develop your ability to carry out a demanding research and development project independently and report it according to academic standards.
The scope of this programme is 90 ECTS. It consists of compulsory core competence, complementary competence and a master’s thesis.
You will learn to critically evaluate and purposefully, creatively, and profitably develop the strategies, revenue models and concepts for a service business. You will learn to understand service value, create a vision, develop it, and put it into action. You will learn how to align the sometimes superficially different interests of service providers, customers and other stakeholders to create the best value for all parties. The aim of the core
competence studies is to gain proficiency in critical evaluation and to apply the systematic and innovative development of service businesses.
Studying in the Service Innovation and Design programme
Service Innovation and Design programme is an interdisciplinary master’s programme that is implemented as a blended learning studies. The language of teaching is English. The degree takes for part-time students on average 1.5-2.5 years to complete.
Studies in this programme include daytime teaching, evening teaching and weekend teaching. Teaching is mainly carried out as contact teaching (core competence studies), but parts of the studies may also be implemented online. Face-to-face instruction days at the Laurea Leppävaara campus are arranged on 2-3 consecutive days in each month (Thursday, Friday, Saturday). The face-to-face instruction days are mandatory and include brief introductions to various themes, work in small groups and group discussions. Visiting experts in the field may attend these sessions.
The complementary study units are mainly carried out as distance learning (online). They follow their own schedule that is planned separately for each semester (autumn, spring, summer).
This programme is suitable for students with a genuine interest in service innovation and design profession, and who are ready to share their knowledge and experience with their peers. The varying, multidisciplinary backgrounds of students form international and heterogeneous cohorts that are a fruitful ground for innovation and creative thinking, which is a significant strength of the programme.
Learning is linked to workplace development and students’ personal goals. The learning environment is formed by a competence network, an innovation environment, a platform for competence development and structures that support learning. Instruction strives to create a learning process that becomes apparent through progressive problem-solving, continuous learning, and developing and exceeding oneself.
Master’s degree modules include flexible possibilities for you to build up your competence, professional growth and professional degree. You can deepen or extend your competence through your choice of complementary competence modules and a topic of thesis, and by participating in projects. Complementary study units enable you to pursue your specific interests, and they can also include research and development projects,shared intensive courses, and conferences arranged e.g., with Laurea’s partners.
Applicants must have a suitable degree completed at a university or a UAS and at least two years of relevant work experience acquired aftergraduation. Previous legal studies are beneficial for the programme, but they are not required.
Work experience must be related to the degree you are applying for or related to the degree you have graduated from.
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